PERFORMANCE ATTRIBUTES OF SHOP HOUSE COMPLEX BASED ON OCCUPANT SATISFACTION (Case Complex of Makassar Metro Square Shop Houses):

Abstract

more destructive than constructive. The Complex of Makassar Metro Square Shophouses is considered one of the largest shophouse complexes built by developers in Makassar City. This study aims to evaluate the performance of the Makassar Metro Square Shophouse Complex based on the level of occupant satisfaction. This study used a survey method, where the data collection techniques were field observation and questionnaires distributed to 60 residents who were chosen through accidental sampling. Data were then analyzed using descriptive and regression techniques using Microsoft Excel and SPSS 25 applications. The results show that the occupant satisfaction index was at the level of 64.5% and on the interval scale it was at the level of fairly satisfied. The testing of physical attribute variables of the Shophouse Complex (X1) and the supporting facilities of the residential unit (X2) on occupant satisfaction (Y), concludes that the two variables have a significant positive effect. Factors that affect occupant satisfaction can be seen in the quality of the initial design, material quality, occupant characteristics, occupant adaptation, and external factors.