https://cot.unhas.ac.id/journals/index.php/jrtp <p>Jurnal Riset Teknologi Perkapalan adalah jurnal ilmiah berseri yang terbit dua kali setahun pada bulan <strong>Juni</strong>&nbsp;dan <strong>Desember</strong> yang berisi artikel hasil penelitian maupun pemikiran konseptual dalam bidang teknologi perkapalan, sistem permesinan kapal dan bangunan apung lepas pantai</p> <p>&nbsp;</p> Departemen Teknik Perkapalan Fakultas Teknik Universitas Hasanuddin en-US Jurnal Riset Teknologi Perkapalan 3031-3767 https://cot.unhas.ac.id/journals/index.php/jrtp/article/view/1814 <p>Cappa Ujung Port in Parepare City, South Sulawesi, plays a strategic role as a regional logistics node, particularly in handling general cargo commodities.&nbsp;However, limitations in port facilities and low operational efficiency may adversely affect ship service performance. This study aims to analyze ship service performance and berth utilization under existing conditions and to project berth utilization up to the year 2030. A linear regression analysis method was employed by considering the potential of the hinterland area as a predictive variable.&nbsp; Operational performance evaluation was conducted using indicators such as Waiting Time, Approach Time, the ratio of Effective Time to Berthing Time (ET:BT), and the Berth Occupancy Ratio (BOR). The results show that the Waiting Time of 0 hours and Approach Time of 0.55 hours are still within acceptable service standards. However, the ET:BT ratio reached only 33.68%, indicating low operational efficiency in cargo handling activities.&nbsp;The projection of berth utilization shows that in 2025, the BOR of Berth I reaches 155.42%, far exceeding the optimal limit of 70%, while the BOR of Berth II is only 38.13%.&nbsp; This condition reveals an imbalance in berth utilization that may disrupt the smooth operation of ship services. Hence, it is recommended for Berth I to implement strategies such as improving cargo handling efficiency, optimizing ship scheduling, and provide supporting facilities such as warehouses to reduce the BOR to an optimal level.</p> Novita Putri Misliah Idrus Abdul Haris Djalante Syamsul Asri Andi Dian Eka Anggraini ##submission.copyrightStatement## 2025-12-30 2025-12-30 3 2 1 15 https://cot.unhas.ac.id/journals/index.php/jrtp/article/view/1817 <p>Loktuan Loktuan Port in Bontang, East Kalimantan Province, plays a strategic role in public mobility and interregional connectivity. The port is required to provide quality public services, as the increasing of publics mobility, with an average passenger flow growth of 14.48% from 2020 to 2023. Therefore, this research aims to identify the availability and condition of passenger service facilities and measure the level of passenger service performance at Loktuan Port. The analysis method for measuring passenger service performance is assessed based on six service standard indicators, namely safety, security, reliability, comfort, convenience, and equality using the Customer Satisfaction Index (CSI) method. Data were collected through distributing questionnaires to 98 samples, observing the availability and condition of service facilities and interviews with related port staff. The data obtained were then analyzed to measure the level of importance and passenger satisfaction with each service indicator. The CSI value was calculated for each indicator, and the results showed that passenger service at Loktuan Port generally in the satisfied and very satisfied category, namely: the reliability indicator obtained the highest value of 84.48%, followed by safety (83.75%), security (82.63%), comfort (80.48%), convenience (78.67%), and equality (76.92%).</p> Artha Aqzhaana Arsad Wihdat Djafar Andi Siti Chairunnisa Abdul Haris Djalante ##submission.copyrightStatement## 2025-12-30 2025-12-30 3 2 16 27